At Gratitude Leaves, our aim is to ensure that the beauty of our arrangements reaches you in perfect condition, reflecting our dedication to excellence and customer satisfaction. Below is our updated Delivery and Pickup Policy, tailored to accommodate our operational specifics and your convenience.
Pickup Policy
- Advance Notice: Please place pickup orders at least 1 hour in advance. This preparation time guarantees that your floral arrangement is crafted and ready with the utmost care.
- Pickup Hours: Available during our store’s operating hours. Visit our website or contact us to confirm the hours.
- Order Confirmation: You’ll receive a confirmation email upon order placement, detailing your order and pickup time. Please present this confirmation when collecting your order.
- Pickup Location: Our store in Brooklyn, NY, has a designated pickup area for your convenience. Look for the pickup sign upon arrival.
Delivery Policy
- Service Area: We deliver to Brooklyn, Manhattan and Queens. If you would like to see if a special delivery to another location is possible, please contact us.
- Advance Notice: All delivery orders require a minimum of 4 hours advance notice to ensure that your arrangements are delivered fresh and on time.
- Delivery Schedule: Deliveries are conducted during business hours. While we endeavor to meet preferred delivery windows, exact timing cannot be guaranteed due to variable factors such as traffic.
- Recipient Availability: Please ensure someone is available to receive the delivery at the provided address within the delivery window. If a delivery attempt is unsuccessful due to unavailability, we’ll contact you to arrange an alternative delivery time or pickup.
- Delivery Fees: A flat delivery fee applies per item, varying by ZIP code to reflect the logistics involved. These fees will be clearly outlined at the time of order.
| DELIVERY FEES | ||
|---|---|---|
| Location | Zip Codes | Fee |
| Brooklyn | 11201, 11202, 11203 | $25 |
| 11204, 11205 | $30 | |
| 11206 | $15 | |
| 11212, 11213, 11214, 11215, 11216, 11217, 11218, 11219, 11220, 11221, 11222, 11223, 11224, 11225, 11226, 11228, 11229, 11230, 11231, 11232, 11233, 11234, 11235, 11236, 11237, 11238, 11239, 11241, 11242, 11243, 11245, 11247, 11249, 11251, 11252, 11256 | $45 | |
| Queens | All Zip Codes | $50 |
| Manhattan | All Zip Codes | $65 |
General Terms
- Modifications or Cancellations: For changes or cancellations, please reach out at least 2 hours prior to the scheduled pickup or delivery time, allowing us to accommodate your request efficiently.
- Quality Guarantee: Our commitment to quality is unwavering. Please refer to our Refund Policy for more information.
Contact Information
Should you need further assistance or have any questions, we are eager to assist. Your satisfaction is our top priority, and we look forward to bringing a touch of nature’s beauty into your life.
