Effective Date: April 5, 2024
At Gratitude Leaves, we take pride in delivering the highest quality floral arrangements and ensuring customer satisfaction with every purchase. Our commitment to excellence is reflected in our carefully curated selection, attention to detail, and dedication to customer service.
Refund Policy
- General Policy: As a standard policy, Gratitude Leaves does not offer refunds. We believe in the integrity of our products and the transparency of our service. Our team works diligently to ensure that every floral arrangement meets our high standards and your expectations.
- Exception for Mistakes: We acknowledge that errors, though rare, can occur. In cases where a mistake is made on our part, such as incorrect item delivery or significant quality issues not attributable to shipping or handling, we are committed to rectifying our error. Our remediation may include a replacement of the arrangement at no additional cost or other compensatory actions, such as store credit, depending on the nature of the mistake and the customer’s preference.
Procedure for Reporting Issues
Should you encounter any issues with your order, please follow these steps:
- Contact Us: Reach out to us within 48 hours of receiving your order through our Refund Request form. You will be asked to provide your order number, contact information, and a detailed description of the issue, including photos if applicable.
- Evaluation: Our team will review your claim promptly, evaluating the circumstances and determining the appropriate course of action in line with our policies.
- Resolution: We will communicate our decision and next steps within 72 hours of your initial contact. Our aim is always to ensure your satisfaction within the constraints of our policies.
Limitations
Please note that our ability to offer replacements or other forms of compensation is contingent upon the timely reporting of issues as outlined above. Claims made beyond 48 hours after delivery may not be eligible for consideration.
Customer Responsibility
To ensure the longevity and beauty of your floral arrangements, please follow all care instructions provided. Gratitude Leaves cannot be held responsible for damage due to negligence or failure to adhere to recommended care practices.
Amendments
Gratitude Leaves reserves the right to update or amend this policy at any time. Any changes will be effective immediately upon posting to our website.
Contact Information
For any questions or concerns regarding our refund policy, please contact us on our contact page by clicking here.
We are here to ensure that your experience with Gratitude Leaves is nothing short of exceptional. Thank you for choosing us for your floral needs.
